{"id":12114,"date":"2026-04-28T11:03:36","date_gmt":"2026-04-28T11:03:36","guid":{"rendered":"https:\/\/bebalmy.com\/?page_id=12114"},"modified":"2026-04-30T01:25:18","modified_gmt":"2026-04-30T01:25:18","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/bebalmy.com\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12114\" class=\"elementor elementor-12114\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b29bea e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4b29bea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fef2de e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4fef2de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21fa5b0 elementor-widget elementor-widget-text-editor\" data-id=\"21fa5b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 id=\"identificacion-y-titularidad\" class=\"wp-block-heading\">Identification and Ownership<\/h3><ul class=\"wp-block-list\"><li>Titular:\u00a0Bebalmy S.L., a partir de ahora\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark><\/li><li>CIF:\u00a0B56345010<\/li><li>Domicilio:\u00a0C\/Santa Engracia 128, 6\u00baA, 28003 Madrid, Espa\u00f1a<\/li><li>Website:\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/bebalmy.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.bebalmy.com<\/a><\/span><\/li><\/ul><h3 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">Contracting terms<\/h3><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0allows holiday rental landlords, hereinafter referred to as the landlord, property owner or host, to outsource the obligations arising from the rental agreement based on the established contracting conditions, such as communication between the landlord and the tenant, guest check-in and check-out management, cleaning or laundry services.<\/p><p>These Terms and Conditions govern your access to and use of the website, hereinafter referred to as the Website, the services offered and the contracting of such services by hosts, and also constitute a binding agreement between you and\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>Please read these Terms and Conditions carefully each time you access the Website.<\/p><p>You accept and agree that\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is not a PARTY to any agreement signed between short-term rental landlords and guests, nor is it a real estate agency, agent or insurer.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0has no control whatsoever over the conduct of landlords, guests and\/or other users of the Website, the services offered by third parties, or the condition of the accommodation, and disclaims all liability in this regard to the fullest extent permitted by law.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0reserves the right to request image rights from guests for any images taken inside any of the managed holiday rental properties.\n\nSuch images may be used for publication on the Website, on social media and\/or for promotional purposes.<\/p><h3 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">Purpose of the contract<\/h3><p>The purpose of the contract is established as the provision of management services, in relation to the rental of holiday properties, by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0in favour of the landlord, who would be considered our main client.<\/p><h3 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">Services included<\/h3><p>The services defined below will be included in the management contract, based on the category selected by the holiday rental landlords.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">A) Boost the visibility of your holiday rental property<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may help the host create the property profile on different OTAs, such as holiday rental platforms like Booking.com, Airbnb and Vrbo.\n\nThis may be extended to other platforms if deemed appropriate by the company or the property owner.\n\nIt will also assist in creating the profile and may modify prices to optimise visibility.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">B) Profile optimisation<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may help the host optimise their accommodation profile on third-party platforms.\n\nThe host is solely responsible for the accuracy of all information displayed in the listing.<\/p><p>Regarding third-party platforms,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will take the client\u2019s preferences into account, provided that they have been communicated in advance. If no such preferences exist,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0expressly reserves the right to publish such rental property or properties on the platform or platforms it deems appropriate.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">C) Pricing strategy<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may update the price and adjust the calendar by taking into account different factors, including, but not limited to, the time of year, competition or the type of property, that may influence the rental of the property, all with the aim of achieving higher profitability.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">D) Google positioning<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will create a Google Business Profile to increase visibility and allow bookings to come through this platform.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">E) Gesti\u00f3n de las reservas<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0se encargar\u00e1 de habilitar a los hu\u00e9spedes la entrada y salida, as\u00ed como del registro de los mismos.\u00a0Cualquier duda que puedan tener durante el transcurso de la reserva tambi\u00e9n ser\u00e1 contestada y gestionada por\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">F) Cleaning and laundry<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0provides cleaning services for the properties after the guests\u2019 stay has ended.\n\nThis service includes cleaning the bathroom(s), kitchen and bedroom(s), as well as sweeping and mopping the entire property and removing rubbish.<\/p><p>The price of this service is not included in the rate and will be charged directly to guests on the different platforms.\n\nIt is a fixed, one-off price and is independent of the number of days.<\/p><p>The included cleaning service will be carried out by default between 11:00 and 17:00 on the guests\u2019 check-out day.\n\nMid-stay cleaning services during a guest\u2019s stay are not included in the cleaning service price and will involve an additional cost for the guest.\n\nMid-stay cleaning services are subject to availability.<\/p><p>At the start of the management service, the client must provide the following cleaning supplies:<\/p><ul class=\"wp-block-list\"><li>Mop and bucket<\/li><li>Broom and upright dustpan<\/li><li>Vacuum cleaner<\/li><li>Ladder<\/li><li>Small basin<\/li><li>2x scouring pads, bathroom and kitchen<\/li><li>2x yellow cloths, bathroom and kitchen<\/li><li>2x cloths<\/li><li>Cleaning gloves<\/li><li>Floor cleaner<\/li><li>Degreasing spray<\/li><li>Bathroom cleaner<\/li><li>Glass cleaner<\/li><li>Multi-surface spray<\/li><li>Concentrated washing-up liquid, Fairy or similar<\/li><li>Liquid hand soap, one per bathroom<\/li><li>Pack of bin bags<\/li><li>Pack of toilet paper, 12 rolls<\/li><\/ul><p>Pack of toilet paper, 12 rolls\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark><\/p><p>If these cleaning supplies and products are not available in the property,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0does not guarantee the proper performance of the cleaning service.\n\nThe cleaning supplies and products that\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0has to provide at the start of the management service are not included in the cleaning service price and will involve an additional cost for the client.<\/p><p>El Cliente autoriza a\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0a utilizar los electrodom\u00e9sticos de la vivienda para la realizaci\u00f3n del servicio de limpieza.<\/p><p>El Cliente podr\u00e1 solicitar servicios de limpieza puntuales fuera de la reserva de un hu\u00e9sped. Estos servicios de limpieza no est\u00e1n incluidos dentro del paquete y supondr\u00e1n un coste adicional para el cliente en funci\u00f3n del n\u00famero de habitaciones de la propiedad. Los servicios de limpieza puntuales deber\u00e1n ser notificados a\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0with at least 72 hours\u2019 notice.<\/p><p>The client authorises\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0to carry out a touch-up cleaning service before an incoming booking when the property has remained closed and without bookings during the previous 30 days.\n\nThis cleaning service is not included in the management package and will involve an additional cost for the client, depending on the number of bedrooms in the property.<\/p><p>As a general rule, and unless otherwise agreed with the client, the cleaning prices listed on the different platforms will be as follows:<\/p><ul class=\"wp-block-list\"><li>Type 1 apartment: \u20ac50, VAT included<\/li><li>Type 2 apartment: \u20ac70, VAT included<\/li><li>Type 3 apartment: \u20ac120, VAT included<\/li><\/ul><p>For the provision of the cleaning service, the landlord must provide beBalmy with\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0a minimum number of property keys to cover the service.<\/p><p>Within the cleaning service,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0offers a washing and ironing service for bed linen and towels.\n\nThe laundry service includes preparing and presenting the beds and bathrooms for the next booking.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>proporciona renting de s\u00e1banas y toallas. El cliente no deber\u00e1 dejar juegos de s\u00e1banas y toallas en la propiedad. El stock de s\u00e1banas y toallas de Renting es propiedad de\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>. El cliente se compromete a la devoluci\u00f3n del stock de sabanas y toallas a la finalizaci\u00f3n del contrato de gesti\u00f3n. El cliente debe tener un armario o un lugar cerrado en donde se puedan dejar estas s\u00e1banas y toallas sin que el cliente tenga acceso a ellas.<\/p><p>En caso de realizar limpiezas extra (como la limpieza inicial de la Propiedad), estas recaer\u00e1n \u00edntegramente en el anfitri\u00f3n. El costo asociado a dicho servicio ser\u00e1 determinado de manera variable, considerando factores tales como el tama\u00f1o de la propiedad, su estado de conservaci\u00f3n y cualquier requerimiento especial que pudiera surgir, y debe ser aprobado por el anfitri\u00f3n\u00a0de manera previa a la ejecuci\u00f3n de la misma. El anfitri\u00f3n se compromete a sufragar los gastos correspondientes a la limpieza inicial, que ser\u00e1n incluidos en la primera factura emitida por\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">G) Check-in \/ Check-out<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will carry out guest check-in through access via an electronic lock.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will install this device at the start of the contract.\u00a0<\/p><p>The default check-in time will be from 17:00 onwards.<\/p><p>The check-in service must be confirmed by the guest at least 12 hours in advance. Otherwise,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will not be able to guarantee the check-in service.<\/p><p>After the guests\u2019 stay,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will proceed to verify the condition of the property.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0recommends that the client remove all valuables before the guests\u2019 arrival.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is not responsible for any items lost or damaged by guests.\n\nGuests must check out of the accommodation by default before 11:00 on the check-out day.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">H) Electronic lock<\/h4><p>To improve the quality and control of the booking and the services associated with it, the Client expressly authorises that\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0acquires and installs electronic locks and\/or electronic devices free of charge for the host, and without consideration, in the Property or Properties owned by the Client.\n\nFor clarification purposes, ownership of these electronic devices is and shall remain with\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>.<\/p><p>For these purposes, the Client expressly authorises\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0for it to install the necessary devices from this point onwards, authorising access to the described Property or Properties and granting it permission to carry out any actions required to ensure proper installation.\u00a0<\/p><p>For the proper functioning of the devices, the Client shall provide the Property with a broadband internet connection, a stable and permanent 220V AC power outlet within less than 2 metres, a lock with a double-clutch cylinder on the main entrance door of the Property, and any additional elements that can be automated throughout the guest entry and exit process at the Property, such as an intercom system or garage entrances. Any related costs shall be borne by the Client.\n\nThe Client must also provide 4 copies of the key to the main entrance door of the property, as well as 3 copies of each key for every access door from the street to the property\u2019s own entrance door.\u00a0<\/p><p>En caso de que alguna de estas condiciones no puedan cumplirse por parte del anfitri\u00f3n,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0needs to install elements such as an external security lockbox or similar device in the common areas of the building where the Property is located in order to facilitate guest access. The Client shall be responsible for obtaining any necessary authorisations to carry out this work.<\/p><p>The following actions are excluded from this service: any work that is necessary as a result of:\n\n(i) extension, improvement or modification of the electronic lock;\n\n(ii) technical assistance not due to defects or malfunction of the electronic lock;\n\n(iii) technical assistance for any electronic lock components that have not been supplied by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0; (iv) manipulaci\u00f3n o uso indebido por parte del Cliente respecto de la cerradura electr\u00f3nica que implique la existencia de dolo o negligencia en dicha actuaci\u00f3n; (v) las circunstancias que traigan causa de incumplimiento previo por el Cliente de sus obligaciones; (vi) aver\u00edas y\/o cambios en el servicio por parte de la Compa\u00f1\u00eda de Telefon\u00eda fija o m\u00f3vil y\/o de la compa\u00f1\u00eda el\u00e9ctrica titular de la red, as\u00ed \u0301 como las causadas por sobretensiones, rayos y otros supuestos de fuerza mayor o caso fortuito.<\/p><p>The work and travel costs of the technical service contracted by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0arising from any of the above circumstances shall be billed to the Client.\n\n\u201cFault\u201d shall be understood as any damage that prevents the Lock from functioning properly for the purpose for which it was intended.<\/p><p>\u201cTechnical issue\u201d shall be understood as any incident that requires intervention by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0to verify it, whether in person or remotely, and which, under no circumstances, prevents the electronic lock from fully functioning.<\/p><p>Upon termination of this Agreement, the Client expressly consents to and accepts that the electronic lock may be uninstalled from the described Property or Properties. For these purposes,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0notificar\u00e1 por cualquier medio escrito que acredite la notificaci\u00f3n, el momento en que tendr\u00e1 lugar dicha desinstalaci\u00f3n. En caso de que el Cliente no permita la recuperaci\u00f3n de la cerradura instalada por parte de\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0a penalty shall accrue in favour of\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0a penalty shall accrue in favour of<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">I) Listing publication on different platforms<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will be responsible for creating and updating the listing on the different OTAs, such as holiday rental platforms like Booking.com, Airbnb and Vrbo.\n\nAll information must be reviewed by the Client to verify that everything is accurate.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">J) Communication with the guest<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will carry out communications with potential guests to provide information about the property and resolve any questions that may arise during the booking process.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will also communicate with guests before, during and after their stay to help ensure they enjoy a smooth and trouble-free experience.<\/p><p>The guest communication service included in the Standard and Professional management packages will be provided from 8:00 to 00:00, 365 days a year.<\/p><p>Dentro del servicio de comunicaciones est\u00e1 incluido el contacto con los hu\u00e9spedes para acordar el check-in y el check-out, las explicaciones sobre el funcionamiento de la casa y los electrodom\u00e9sticos, y recomendaciones sobre actividades a realizar en el lugar del alojamiento.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will assist the client with the selection and analysis of guests for their accommodation.\n\nThe client acknowledges and accepts that they are solely responsible for selecting guests according to the acceptance criteria they have provided.\n\nThe property rental agreement shall bind only the landlord and the guest.\n\nThe client acknowledges and accepts that\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is not a real estate agent and will not negotiate or execute agreements with guests on their behalf.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will not be a party to any agreement between landlords and guests.<\/p><p>A la finalizaci\u00f3n de la estancia <mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may carry out mediation functions in the event of a possible disagreement between the landlord and the guest, through the resolution centre of the rental platform where the property is listed.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may carry out mediation functions in the event of a possible disagreement between the landlord and the guest, through the resolution centre of the rental platform where the property is listed.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0reserves the right to participate in the resolution of an issue between the landlord and the guest, and assumes no liability for any actions taken during the issue resolution process.<\/p><p>For the proper management of and communication with the guest, the property must have a wireless internet connection, Wi-Fi.<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">K) Professional photos<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0offers professional photography services under the Professional plan, with the aim of improving the apartment\u2019s profile.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0no se hace responsable de estas fotograf\u00edas.\u00a0En caso de querer obtener este servicio en cualquiera de las otras tarifas, el coste ser\u00e1 de 250\u20ac (+iva)<\/p><h4 id=\"condiciones-de-participacion\" class=\"wp-block-heading\">L) Apartment maintenance<\/h4><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>Under the Professional plan, manages any maintenance tasks that may be necessary to provide the services and guarantee the guest\u2019s stay when a repair needs to be carried out in the property.<\/p><p>The client authorises\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0to intervention autonomy, whereby\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may manage repairs or maintenance work on the property for an amount equal to or less than \u20ac150 without prior authorisation from the client.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0undertakes to notify the client of the details of the intervention.\n\nAny cost incurred for the maintenance work shall be borne by the Client.<\/p><p>In the case of repairs exceeding \u20ac150,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may offer the client the necessary professionals so that they can prepare a quote.\n\nIf a quote is accepted directly by the client,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may arrange for said professional to attend, such as a plumber, appliance technician, locksmith or electrician.\n\nAny cost incurred for the maintenance work shall be borne by the Client.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0does not filter or screen professionals, nor does it have control over the accuracy, reliability, ability, completeness or availability of the profiles of the professionals in question, and makes no representations about them.\n\nThe client expressly acknowledges that it is their sole responsibility to negotiate with the professional the terms relating to the performance of any maintenance and\/or repair service.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0no asume ninguna responsabilidad en relaci\u00f3n con cualquier contrato u otro acuerdo celebrado entre el cliente y el profesional.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0no se hace responsable de los posibles fallos o desperfectos ocasionados en la reparaci\u00f3n, as\u00ed como de ninguna garant\u00eda sobre la calidad o naturaleza de los servicios de mantenimiento ni ninguna otra garant\u00eda asociada a esta tarea.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is released from and disclaims all liability in relation to the quality or suitability of any task performed, or not performed, by a professional. Accordingly,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is not liable to the client or to the professional in any conflict situation, act or omission resulting from it, including any damage suffered, including but not limited to direct or indirect damages, consequential damages, loss of profit, and any damages arising from, caused by and\/or resulting from such maintenance.\n\nThe client accepts all risks associated with dealing with strangers or people acting under false appearances.<\/p><h3 class=\"wp-block-heading\">HOST\u2019S OBLIGATIONS AND RESPONSIBILITIES<\/h3><p>In addition to other guarantees established in these Terms and Conditions, the host guarantees compliance with the following clauses:<\/p><ul class=\"wp-block-list\"><li>The host is a legal owner, landlord or authorised sub-landlord and has full authority to contract the services of\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0in relation to the terms of this Agreement.<\/li><li>The host acknowledges and accepts that\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may provide the proposed services through one or more external providers.\n\nThis Agreement is subject to the limitations of liability set out herein.<\/li><li>The host acknowledges and accepts that they are responsible for all their property rental listings.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0assumes no liability for any contractual breach between a third party and the host.<\/li><li>El anfitri\u00f3n garantiza que la informaci\u00f3n proporcionada en sus anuncios en plataformas de alquiler ser\u00e1 verdadera y exacta en todos los aspectos. En ning\u00fan caso\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0be held liable for any inaccuracy, error or omission in the property rental listing.<\/li><li>If a guest remains in the rented property beyond the period agreed between them and the landlord,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0shall be fully released from liability regarding the eviction of guests and\/or any expenses, losses or damages associated with the guest\u2019s stay beyond the contracted period.<\/li><li>The host acknowledges and accepts that, if the competent authorities of the location where the accommodation is situated require the payment of any fee or tax, or the collection of any guest information, the host shall be responsible for assuming or carrying this out.<\/li><li>The host acknowledges that they are solely responsible for maintaining the accommodation and does not hold accountable\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0for any maintenance work that may need to be carried out on the property.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will have no obligation to notify the host about the condition of the property.\n\nThe host may request that\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0carry out the arrangements for any maintenance task, which will be charged additionally and borne by the host.<\/li><li>The management and execution costs arising from maintenance tasks shall be paid additionally by the Client.<\/li><li>Some jurisdictions have laws that prohibit, restrict or regulate the rental of properties for tourist use.\n\nIn this regard, the host shall be responsible for any administrative or civil penalties that may arise from non-compliance.\n\nFrom\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0the host is urged to review the applicable local, regional and national regulations and consult a lawyer before listing a property on a rental platform.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0has no obligation to inform the user about holiday rental regulations and is exempt from any liability in this regard.<\/li><li>It is the client\u2019s obligation to notify any type of dissatisfaction regarding the proper performance of the services offered by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>. Si la realizaci\u00f3n del servicio es finalmente considerado defectuoso se volver\u00e1 a realizar sin cargo alguno para el anfitri\u00f3n.<\/li><li>EL Cliente no manipular\u00e1 e impedir\u00e1 que se manipulen la cerradura electr\u00f3nica por personas distintas a las de\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>.<\/li><li>The Client shall allow\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0access to the place where the Lock is installed for any inspection or maintenance work, especially if any incident occurs, in which case, a representative of\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may take photos of how the installation has been completed.<\/li><li>The Client may not make any alterations, extensions, relocations or modifications to the original project regarding the location of the electronic lock.<\/li><\/ul><h3 class=\"wp-block-heading\">PAYMENTS AND PAYMENT METHOD<\/h3><p>El anfitri\u00f3n pagar\u00e1 el cargo de los servicios realizados por\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0through the agreed payment method, once all services associated with a booking have been completed.\n\nThe billing period will be the last day of each month, unless the banking calendar does not allow it, and will include all services carried out during that month.<\/p><p>El anfitri\u00f3n se compromete a proporcionar y mantener el m\u00e9todo de pago acordado con fondos suficientes para efectuar los cobros de los servicios realizados por\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0for as long as the Agreement remains in force and until payment for the last service provided has been made.\n\nThe host authorises\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0to make recurring charges for the services provided.<\/p><p>In the event of non-payment by the host,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may, without prejudice to the exercise of any legal actions available to it, request the inclusion of the host\u2019s data in third-party creditworthiness and credit files.\n\nAdditionally,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0podr\u00e1 dejar de prestar servicio al Cliente de forma inmediata en caso de impago recurrente.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may, at its sole discretion, round up or down the amounts payable by the host, taking into account the nearest functional whole amount in the relevant currency.<\/p><p>Where applicable, or at the request of a host,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0may issue a valid invoice to said host.<\/p><h3 class=\"wp-block-heading\">CHANGES TO THE AGREEMENT<\/h3><p>The host is solely responsible for informing\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0any cancellation and\/or modification that takes place in the service, assuming any penalties that may arise from it, and releasing\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0de cualquier responsabilidad.<\/p><p>In the event of termination of the management agreement by the landlord,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0shall be entitled to receive the agreed fee from the total amount of each booking generated by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0until the effective termination date. This period includes from the date of onboarding as a client of\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0until the date of termination as a client of\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>regardless of whether the services associated with those bookings take place after the end of the agreement between the parties, even if\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0had not continued managing those bookings after termination.<\/p><p>Para dar de baja el contrato entre el arrendador y\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>, ser\u00e1 necesario enviar un correo electr\u00f3nico a la direcci\u00f3n\u00a0<a href=\"mailto:business@bebalmy.com\" data-type=\"mailto\" data-id=\"mailto:business@bebalmy.com\">business@bebalmy.com<\/a>\u00a0stating the landlord\u2019s full name, the address of the holiday rental property to be terminated and the contract termination date.\n\nShipping costs for the return of the keys and any other belongings of the host shall be borne by the host.\u00a0<\/p><h3 class=\"wp-block-heading\">CANCELLATIONS AND CHANGES<\/h3><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will maintain the cancellation policy selected by the host for their listing on the booking platforms, provided that the cancellation refund takes place at least 48 hours before the guest\u2019s arrival date.\u00a0<\/p><p>If no cancellation policy is selected,\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0will set a default cancellation policy with a full refund for the guest, excluding platform fees, at least 48 hours before the guest\u2019s arrival date.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0no se hace responsable de las posibles repercusiones econ\u00f3micas o de cualquier otra \u00edndole que pueda conllevar la cancelaci\u00f3n del arrendamiento por parte del anfitri\u00f3n o del hu\u00e9sped.<\/p><p>The host who cancels holiday rental booking(s) at their own risk and responsibility must cancel them directly on the relevant platform, releasing beBalmy from any action, management and\/or cost.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>and must proceed accordingly.\n\nIf the cancellation is made less than 48 hours before arrival, the cost associated with that booking for the services provided by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0deber\u00e1n ser pagados.<\/p><h3 class=\"wp-block-heading\">DISCLAIMER OF LIABILITY<\/h3><p>Without prejudice to the exemptions described in the other sections of these Terms and Conditions, the host is solely responsible for all communications and interactions with potential guests within a property booking platform.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0disclaims any liability in this regard.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is not responsible for any possible defects, damage or theft inside the property caused by the guest or other persons, with the installed electronic lock being purely a preventive or deterrent element.\n\nThe host shall be solely responsible for setting a security deposit appropriate to the characteristics of the property on the rental platform.<\/p><p>The host acknowledges that entering into this Agreement involves the use of a series of electronic security measures for preventive and deterrent purposes, which in no way guarantee that unlawful acts will not occur, nor do they replace the coverage provided by insurance.\n\nLikewise, the host acknowledges having received all the information required for the proper use of the services provided.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0is not responsible for any possible relocation of guests when this occurs for reasons beyond its control.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>In the event that relocation is necessary due to a failure by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>the company will contact the guest as soon as possible, offering them a suitable alternative and acting with due diligence.\n\nIn these cases, any additional cost attributed by the platforms to the host shall be borne by\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0does not guarantee the legality, quality or existence of the listings published by the User, nor their truthfulness.\u00a0<mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0assumes no liability regarding the identity of the host.<\/p><p><mark class=\"has-inline-color has-global-color-11-color\">beBalmy<\/mark>\u00a0assumes no liability, and there shall be no right to compensation for damages, including but not limited to incidental, consequential damages or loss of profit, arising from, without limitation, these Terms and Conditions and any possible conflicts that may arise between these Terms and Conditions and those established by the host with the guest or guests, service interruption or Website failure, any communications the host maintains with third parties, or matters arising from cleaning and laundry services, maintenance or repairs.<\/p><h3 id=\"finalidad-del-tratamiento-de-datos-personales\" class=\"wp-block-heading\">Customer Support<\/h3><p>In the event that you need to contact the team of<mark class=\"has-inline-color\">\u00a0beBalmy<\/mark>, podr\u00e1s realizarlo a trav\u00e9s de los siguientes canales:<\/p><ul class=\"wp-block-list\"><li>Email address for acquisitions and contracting:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:business@bebalmy.com\" data-type=\"mailto\" data-id=\"mailto:business@bebalmy.com\">business@bebalmy.com<\/a><\/span><\/li><li>Email address for finance:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:finance@bebalmy.com\">finance@bebalmy.com<\/a><\/span><\/li><li>Email address for any enquiry:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:reservas@bebalmy.com\">info@bebalmy.com<\/a><\/span><\/li><li>Phone number for any reason: <a href=\"tel:+34919931730\"><span class=\"elementor-icon-list-text\">+34 919 931 730<\/span><\/a><\/li><\/ul><p>These policies shall remain in force until they are replaced by other duly published policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Identificaci\u00f3n y Titularidad Titular:\u00a0Bebalmy S.L., a partir de ahora\u00a0beBalmy CIF:\u00a0B56345010 Domicilio:\u00a0C\/Santa Engracia 128, 6\u00baA, 28003 Madrid, Espa\u00f1a Sitio Web:\u00a0www.bebalmy.com Condiciones de contrataci\u00f3n beBalmy\u00a0permite a los arrendadores de viviendas tur\u00edsticas (en adelante, el arrendador, el propietario o el anfitri\u00f3n), externalizar las obligaciones derivadas del arrendamiento en base a las condiciones de<\/p>","protected":false},"author":102,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12114","page","type-page","status-publish","infinite-scroll-item","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9rminos y condiciones - beBalmy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bebalmy.com\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9rminos y condiciones - beBalmy\" \/>\n<meta property=\"og:description\" content=\"Identificaci\u00f3n y Titularidad Titular:\u00a0Bebalmy S.L., a partir de ahora\u00a0beBalmy CIF:\u00a0B56345010 Domicilio:\u00a0C\/Santa Engracia 128, 6\u00baA, 28003 Madrid, Espa\u00f1a Sitio Web:\u00a0www.bebalmy.com Condiciones de contrataci\u00f3n beBalmy\u00a0permite a los arrendadores de viviendas tur\u00edsticas (en adelante, el arrendador, el propietario o el anfitri\u00f3n), externalizar las obligaciones derivadas del arrendamiento en base a las condiciones de\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bebalmy.com\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:site_name\" content=\"beBalmy\" \/>\n<meta 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viviendas tur\u00edsticas (en adelante, el arrendador, el propietario o el anfitri\u00f3n), externalizar las obligaciones derivadas del arrendamiento en base a las condiciones de","og_url":"https:\/\/bebalmy.com\/en\/terminos-y-condiciones\/","og_site_name":"beBalmy","article_modified_time":"2026-04-30T01:25:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"21 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bebalmy.com\/terminos-y-condiciones\/","url":"https:\/\/bebalmy.com\/terminos-y-condiciones\/","name":"T\u00e9rminos y condiciones - 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