Terms & Conditions

Identification and Ownership

• Titular: Bebalmy S.L., a partir de ahora beBalmy
• CIF: B56345010
• Domicilio: C/Santa Engracia 128, 6ºA, 28003 Madrid, España
• Website: www.bebalmy.com

Contracting terms

beBalmy allows holiday rental landlords, hereinafter referred to as the landlord, property owner or host, to outsource the obligations arising from the rental agreement based on the established contracting conditions, such as communication between the landlord and the tenant, guest check-in and check-out management, cleaning or laundry services.

These Terms and Conditions govern your access to and use of the website, hereinafter referred to as the Website, the services offered and the contracting of such services by hosts, and also constitute a binding agreement between you and beBalmyPlease read these Terms and Conditions carefully each time you access the Website.

You accept and agree that beBalmy is not a PARTY to any agreement signed between short-term rental landlords and guests, nor is it a real estate agency, agent or insurer. beBalmy has no control whatsoever over the conduct of landlords, guests and/or other users of the Website, the services offered by third parties, or the condition of the accommodation, and disclaims all liability in this regard to the fullest extent permitted by law.

beBalmy reserves the right to request image rights from guests for any images taken inside any of the managed holiday rental properties.Such images may be used for publication on the Website, on social media and/or for promotional purposes.

Purpose of the contract

The purpose of the contract is established as the provision of management services, in relation to the rental of holiday properties, by beBalmy in favour of the landlord, who would be considered our main client.

Services included

The services defined below will be included in the management contract, based on the category selected by the holiday rental landlords.

A) Boost the visibility of your holiday rental property

beBalmy may help the host create the property profile on different OTAs, such as holiday rental platforms like Booking.com, Airbnb and Vrbo.This may be extended to other platforms if deemed appropriate by the company or the property owner.It will also assist in creating the profile and may modify prices to optimise visibility.

B) Profile optimisation

beBalmy may help the host optimise their accommodation profile on third-party platforms.The host is solely responsible for the accuracy of all information displayed in the listing.

Regarding third-party platforms, beBalmy will take the client’s preferences into account, provided that they have been communicated in advance. If no such preferences exist, beBalmy expressly reserves the right to publish such rental property or properties on the platform or platforms it deems appropriate.

C) Pricing strategy

beBalmy may update the price and adjust the calendar by taking into account different factors, including, but not limited to, the time of year, competition or the type of property, that may influence the rental of the property, all with the aim of achieving higher profitability.

D) Google positioning

beBalmy will create a Google Business Profile to increase visibility and allow bookings to come through this platform.

E) Gestión de las reservas

beBalmy se encargará de habilitar a los huéspedes la entrada y salida, así como del registro de los mismos. Cualquier duda que puedan tener durante el transcurso de la reserva también será contestada y gestionada por beBalmy.

F) Cleaning and laundry

beBalmy provides cleaning services for the properties after the guests’ stay has ended.This service includes cleaning the bathroom(s), kitchen and bedroom(s), as well as sweeping and mopping the entire property and removing rubbish.

The price of this service is not included in the rate and will be charged directly to guests on the different platforms.It is a fixed, one-off price and is independent of the number of days.

The included cleaning service will be carried out by default between 11:00 and 17:00 on the guests’ check-out day.Mid-stay cleaning services during a guest’s stay are not included in the cleaning service price and will involve an additional cost for the guest.Mid-stay cleaning services are subject to availability.

At the start of the management service, the client must provide the following cleaning supplies:

• Mop and bucket
• Broom and upright dustpan
• Vacuum cleaner
• Ladder
• Small basin
• 2x scouring pads, bathroom and kitchen
• 2x yellow cloths, bathroom and kitchen
• 2x cloths
• Cleaning gloves
• Floor cleaner
• Degreasing spray
• Bathroom cleaner
• Glass cleaner
• Multi-surface spray
• Concentrated washing-up liquid, Fairy or similar
• Liquid hand soap, one per bathroom
• Pack of bin bags
• Pack of toilet paper, 12 rolls

Pack of toilet paper, 12 rolls beBalmy

If these cleaning supplies and products are not available in the property, beBalmy does not guarantee the proper performance of the cleaning service.The cleaning supplies and products that beBalmy has to provide at the start of the management service are not included in the cleaning service price and will involve an additional cost for the client.

El Cliente autoriza a beBalmy a utilizar los electrodomésticos de la vivienda para la realización del servicio de limpieza.

El Cliente podrá solicitar servicios de limpieza puntuales fuera de la reserva de un huésped. Estos servicios de limpieza no están incluidos dentro del paquete y supondrán un coste adicional para el cliente en función del número de habitaciones de la propiedad. Los servicios de limpieza puntuales deberán ser notificados a beBalmy with at least 72 hours’ notice.

The client authorises beBalmy to carry out a touch-up cleaning service before an incoming booking when the property has remained closed and without bookings during the previous 30 days.This cleaning service is not included in the management package and will involve an additional cost for the client, depending on the number of bedrooms in the property.

As a general rule, and unless otherwise agreed with the client, the cleaning prices listed on the different platforms will be as follows:

• Type 1 apartment: €50, VAT included
• Type 2 apartment: €70, VAT included
• Type 3 apartment: €120, VAT included

For the provision of the cleaning service, the landlord must provide beBalmy with beBalmy a minimum number of property keys to cover the service.

Within the cleaning service, beBalmy offers a washing and ironing service for bed linen and towels.The laundry service includes preparing and presenting the beds and bathrooms for the next booking.

beBalmyproporciona renting de sábanas y toallas. El cliente no deberá dejar juegos de sábanas y toallas en la propiedad. El stock de sábanas y toallas de Renting es propiedad de beBalmy. El cliente se compromete a la devolución del stock de sabanas y toallas a la finalización del contrato de gestión. El cliente debe tener un armario o un lugar cerrado en donde se puedan dejar estas sábanas y toallas sin que el cliente tenga acceso a ellas.

En caso de realizar limpiezas extra (como la limpieza inicial de la Propiedad), estas recaerán íntegramente en el anfitrión. El costo asociado a dicho servicio será determinado de manera variable, considerando factores tales como el tamaño de la propiedad, su estado de conservación y cualquier requerimiento especial que pudiera surgir, y debe ser aprobado por el anfitrión de manera previa a la ejecución de la misma. El anfitrión se compromete a sufragar los gastos correspondientes a la limpieza inicial, que serán incluidos en la primera factura emitida por beBalmy.

G) Check-in / Check-out

beBalmy will carry out guest check-in through access via an electronic lock. beBalmy will install this device at the start of the contract. 

The default check-in time will be from 17:00 onwards.

The check-in service must be confirmed by the guest at least 12 hours in advance. Otherwise, beBalmy will not be able to guarantee the check-in service.

After the guests’ stay, beBalmy will proceed to verify the condition of the property. beBalmy recommends that the client remove all valuables before the guests’ arrival. beBalmy is not responsible for any items lost or damaged by guests.Guests must check out of the accommodation by default before 11:00 on the check-out day.

H) Electronic lock

To improve the quality and control of the booking and the services associated with it, the Client expressly authorises that beBalmy acquires and installs electronic locks and/or electronic devices free of charge for the host, and without consideration, in the Property or Properties owned by the Client.For clarification purposes, ownership of these electronic devices is and shall remain with beBalmy.

For these purposes, the Client expressly authorises beBalmy for it to install the necessary devices from this point onwards, authorising access to the described Property or Properties and granting it permission to carry out any actions required to ensure proper installation. 

For the proper functioning of the devices, the Client shall provide the Property with a broadband internet connection, a stable and permanent 220V AC power outlet within less than 2 metres, a lock with a double-clutch cylinder on the main entrance door of the Property, and any additional elements that can be automated throughout the guest entry and exit process at the Property, such as an intercom system or garage entrances. Any related costs shall be borne by the Client.The Client must also provide 4 copies of the key to the main entrance door of the property, as well as 3 copies of each key for every access door from the street to the property’s own entrance door. 

En caso de que alguna de estas condiciones no puedan cumplirse por parte del anfitrión, beBalmy needs to install elements such as an external security lockbox or similar device in the common areas of the building where the Property is located in order to facilitate guest access. The Client shall be responsible for obtaining any necessary authorisations to carry out this work.

The following actions are excluded from this service: any work that is necessary as a result of:(i) extension, improvement or modification of the electronic lock;(ii) technical assistance not due to defects or malfunction of the electronic lock;(iii) technical assistance for any electronic lock components that have not been supplied by beBalmy ; (iv) manipulación o uso indebido por parte del Cliente respecto de la cerradura electrónica que implique la existencia de dolo o negligencia en dicha actuación; (v) las circunstancias que traigan causa de incumplimiento previo por el Cliente de sus obligaciones; (vi) averías y/o cambios en el servicio por parte de la Compañía de Telefonía fija o móvil y/o de la compañía eléctrica titular de la red, así ́ como las causadas por sobretensiones, rayos y otros supuestos de fuerza mayor o caso fortuito.

The work and travel costs of the technical service contracted by beBalmy arising from any of the above circumstances shall be billed to the Client.“Fault” shall be understood as any damage that prevents the Lock from functioning properly for the purpose for which it was intended.

“Technical issue” shall be understood as any incident that requires intervention by beBalmy to verify it, whether in person or remotely, and which, under no circumstances, prevents the electronic lock from fully functioning.

Upon termination of this Agreement, the Client expressly consents to and accepts that the electronic lock may be uninstalled from the described Property or Properties. For these purposes, beBalmy notificará por cualquier medio escrito que acredite la notificación, el momento en que tendrá lugar dicha desinstalación. En caso de que el Cliente no permita la recuperación de la cerradura instalada por parte de beBalmy a penalty shall accrue in favour of beBalmy a penalty shall accrue in favour of

I) Listing publication on different platforms

beBalmy will be responsible for creating and updating the listing on the different OTAs, such as holiday rental platforms like Booking.com, Airbnb and Vrbo.All information must be reviewed by the Client to verify that everything is accurate.

J) Communication with the guest

beBalmy will carry out communications with potential guests to provide information about the property and resolve any questions that may arise during the booking process. beBalmy will also communicate with guests before, during and after their stay to help ensure they enjoy a smooth and trouble-free experience.

The guest communication service included in the Standard and Professional management packages will be provided from 8:00 to 00:00, 365 days a year.

Dentro del servicio de comunicaciones está incluido el contacto con los huéspedes para acordar el check-in y el check-out, las explicaciones sobre el funcionamiento de la casa y los electrodomésticos, y recomendaciones sobre actividades a realizar en el lugar del alojamiento.

beBalmy will assist the client with the selection and analysis of guests for their accommodation.The client acknowledges and accepts that they are solely responsible for selecting guests according to the acceptance criteria they have provided.The property rental agreement shall bind only the landlord and the guest.The client acknowledges and accepts that beBalmy is not a real estate agent and will not negotiate or execute agreements with guests on their behalf. beBalmy will not be a party to any agreement between landlords and guests.

A la finalización de la estancia beBalmy may carry out mediation functions in the event of a possible disagreement between the landlord and the guest, through the resolution centre of the rental platform where the property is listed.

beBalmy may carry out mediation functions in the event of a possible disagreement between the landlord and the guest, through the resolution centre of the rental platform where the property is listed. beBalmy reserves the right to participate in the resolution of an issue between the landlord and the guest, and assumes no liability for any actions taken during the issue resolution process.

For the proper management of and communication with the guest, the property must have a wireless internet connection, Wi-Fi.

K) Professional photos

beBalmy offers professional photography services under the Professional plan, with the aim of improving the apartment’s profile. beBalmy no se hace responsable de estas fotografías. En caso de querer obtener este servicio en cualquiera de las otras tarifas, el coste será de 250€ (+iva)

L) Apartment maintenance

beBalmyUnder the Professional plan, manages any maintenance tasks that may be necessary to provide the services and guarantee the guest’s stay when a repair needs to be carried out in the property.

The client authorises beBalmy to intervention autonomy, whereby beBalmy may manage repairs or maintenance work on the property for an amount equal to or less than €150 without prior authorisation from the client. beBalmy undertakes to notify the client of the details of the intervention.Any cost incurred for the maintenance work shall be borne by the Client.

In the case of repairs exceeding €150, beBalmy may offer the client the necessary professionals so that they can prepare a quote.If a quote is accepted directly by the client, beBalmy may arrange for said professional to attend, such as a plumber, appliance technician, locksmith or electrician.Any cost incurred for the maintenance work shall be borne by the Client. beBalmy does not filter or screen professionals, nor does it have control over the accuracy, reliability, ability, completeness or availability of the profiles of the professionals in question, and makes no representations about them.The client expressly acknowledges that it is their sole responsibility to negotiate with the professional the terms relating to the performance of any maintenance and/or repair service. beBalmy no asume ninguna responsabilidad en relación con cualquier contrato u otro acuerdo celebrado entre el cliente y el profesional.

beBalmy no se hace responsable de los posibles fallos o desperfectos ocasionados en la reparación, así como de ninguna garantía sobre la calidad o naturaleza de los servicios de mantenimiento ni ninguna otra garantía asociada a esta tarea. beBalmy is released from and disclaims all liability in relation to the quality or suitability of any task performed, or not performed, by a professional. Accordingly, beBalmy is not liable to the client or to the professional in any conflict situation, act or omission resulting from it, including any damage suffered, including but not limited to direct or indirect damages, consequential damages, loss of profit, and any damages arising from, caused by and/or resulting from such maintenance.The client accepts all risks associated with dealing with strangers or people acting under false appearances.

HOST’S OBLIGATIONS AND RESPONSIBILITIES

In addition to other guarantees established in these Terms and Conditions, the host guarantees compliance with the following clauses:

• The host is a legal owner, landlord or authorised sub-landlord and has full authority to contract the services of beBalmy in relation to the terms of this Agreement.
• The host acknowledges and accepts that beBalmy may provide the proposed services through one or more external providers.This Agreement is subject to the limitations of liability set out herein.
• The host acknowledges and accepts that they are responsible for all their property rental listings. beBalmy assumes no liability for any contractual breach between a third party and the host.
• El anfitrión garantiza que la información proporcionada en sus anuncios en plataformas de alquiler será verdadera y exacta en todos los aspectos. En ningún caso beBalmy be held liable for any inaccuracy, error or omission in the property rental listing.
• If a guest remains in the rented property beyond the period agreed between them and the landlord, beBalmy shall be fully released from liability regarding the eviction of guests and/or any expenses, losses or damages associated with the guest’s stay beyond the contracted period.
• The host acknowledges and accepts that, if the competent authorities of the location where the accommodation is situated require the payment of any fee or tax, or the collection of any guest information, the host shall be responsible for assuming or carrying this out.
• The host acknowledges that they are solely responsible for maintaining the accommodation and does not hold accountable beBalmy for any maintenance work that may need to be carried out on the property. beBalmy will have no obligation to notify the host about the condition of the property.The host may request that beBalmy carry out the arrangements for any maintenance task, which will be charged additionally and borne by the host.
• The management and execution costs arising from maintenance tasks shall be paid additionally by the Client.
• Some jurisdictions have laws that prohibit, restrict or regulate the rental of properties for tourist use.In this regard, the host shall be responsible for any administrative or civil penalties that may arise from non-compliance.From beBalmy the host is urged to review the applicable local, regional and national regulations and consult a lawyer before listing a property on a rental platform. beBalmy has no obligation to inform the user about holiday rental regulations and is exempt from any liability in this regard.
• It is the client’s obligation to notify any type of dissatisfaction regarding the proper performance of the services offered by beBalmy. Si la realización del servicio es finalmente considerado defectuoso se volverá a realizar sin cargo alguno para el anfitrión.
• EL Cliente no manipulará e impedirá que se manipulen la cerradura electrónica por personas distintas a las de beBalmy.
• The Client shall allow beBalmy access to the place where the Lock is installed for any inspection or maintenance work, especially if any incident occurs, in which case, a representative of beBalmy may take photos of how the installation has been completed.
• The Client may not make any alterations, extensions, relocations or modifications to the original project regarding the location of the electronic lock.

PAYMENTS AND PAYMENT METHOD

El anfitrión pagará el cargo de los servicios realizados por beBalmy through the agreed payment method, once all services associated with a booking have been completed.The billing period will be the last day of each month, unless the banking calendar does not allow it, and will include all services carried out during that month.

El anfitrión se compromete a proporcionar y mantener el método de pago acordado con fondos suficientes para efectuar los cobros de los servicios realizados por beBalmy for as long as the Agreement remains in force and until payment for the last service provided has been made.The host authorises beBalmy to make recurring charges for the services provided.

In the event of non-payment by the host, beBalmy may, without prejudice to the exercise of any legal actions available to it, request the inclusion of the host’s data in third-party creditworthiness and credit files.Additionally, beBalmy podrá dejar de prestar servicio al Cliente de forma inmediata en caso de impago recurrente.

beBalmy may, at its sole discretion, round up or down the amounts payable by the host, taking into account the nearest functional whole amount in the relevant currency.

Where applicable, or at the request of a host, beBalmy may issue a valid invoice to said host.

CHANGES TO THE AGREEMENT

The host is solely responsible for informing beBalmy any cancellation and/or modification that takes place in the service, assuming any penalties that may arise from it, and releasing beBalmy de cualquier responsabilidad.

In the event of termination of the management agreement by the landlord, beBalmy shall be entitled to receive the agreed fee from the total amount of each booking generated by beBalmy until the effective termination date. This period includes from the date of onboarding as a client of beBalmy until the date of termination as a client of beBalmyregardless of whether the services associated with those bookings take place after the end of the agreement between the parties, even if beBalmy had not continued managing those bookings after termination.

Para dar de baja el contrato entre el arrendador y beBalmy, será necesario enviar un correo electrónico a la dirección [email protected] stating the landlord’s full name, the address of the holiday rental property to be terminated and the contract termination date.Shipping costs for the return of the keys and any other belongings of the host shall be borne by the host. 

CANCELLATIONS AND CHANGES

beBalmy will maintain the cancellation policy selected by the host for their listing on the booking platforms, provided that the cancellation refund takes place at least 48 hours before the guest’s arrival date. 

If no cancellation policy is selected, beBalmy will set a default cancellation policy with a full refund for the guest, excluding platform fees, at least 48 hours before the guest’s arrival date.

beBalmy no se hace responsable de las posibles repercusiones económicas o de cualquier otra índole que pueda conllevar la cancelación del arrendamiento por parte del anfitrión o del huésped.

The host who cancels holiday rental booking(s) at their own risk and responsibility must cancel them directly on the relevant platform, releasing beBalmy from any action, management and/or cost. beBalmyand must proceed accordingly.If the cancellation is made less than 48 hours before arrival, the cost associated with that booking for the services provided by beBalmy deberán ser pagados.

DISCLAIMER OF LIABILITY

Without prejudice to the exemptions described in the other sections of these Terms and Conditions, the host is solely responsible for all communications and interactions with potential guests within a property booking platform. beBalmy disclaims any liability in this regard.

beBalmy is not responsible for any possible defects, damage or theft inside the property caused by the guest or other persons, with the installed electronic lock being purely a preventive or deterrent element.The host shall be solely responsible for setting a security deposit appropriate to the characteristics of the property on the rental platform.

The host acknowledges that entering into this Agreement involves the use of a series of electronic security measures for preventive and deterrent purposes, which in no way guarantee that unlawful acts will not occur, nor do they replace the coverage provided by insurance.Likewise, the host acknowledges having received all the information required for the proper use of the services provided.

beBalmy is not responsible for any possible relocation of guests when this occurs for reasons beyond its control. beBalmyIn the event that relocation is necessary due to a failure by beBalmythe company will contact the guest as soon as possible, offering them a suitable alternative and acting with due diligence.In these cases, any additional cost attributed by the platforms to the host shall be borne by beBalmy.

beBalmy does not guarantee the legality, quality or existence of the listings published by the User, nor their truthfulness. beBalmy assumes no liability regarding the identity of the host.

beBalmy assumes no liability, and there shall be no right to compensation for damages, including but not limited to incidental, consequential damages or loss of profit, arising from, without limitation, these Terms and Conditions and any possible conflicts that may arise between these Terms and Conditions and those established by the host with the guest or guests, service interruption or Website failure, any communications the host maintains with third parties, or matters arising from cleaning and laundry services, maintenance or repairs.

Customer Support

In the event that you need to contact the team of beBalmy, podrás realizarlo a través de los siguientes canales:

• Email address for acquisitions and contracting: [email protected]
• Email address for finance: [email protected]
• Email address for any enquiry: [email protected]
• Phone number for any reason: +34 919 931 730

These policies shall remain in force until they are replaced by other duly published policies.